Privacy Policy

Effective Date: 12 June 2024
Website: www.lotussoulretrieval.com.au
Owner: Carly McEneny
Contact Email: lotus.soul.retrieval@gmail.com
Business Address: Golden Beach, QLD 4551
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This Privacy Policy outlines how Lotus Soul Retrieval ("we", "our", or "us") collects, uses, discloses, and protects your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).​Prosper Law

2. Collection of Personal Information

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Mailing address

  • Payment details (processed securely via third-party providers)

  • Date of birth

  • Health-related information (with explicit consent)

  • Any other information you provide through our website, forms, or communications​

We collect this information when you:

  • Purchase products or services

  • Book appointments

  • Subscribe to our newsletter

  • Contact us with inquiries

  • Participate in surveys or promotions

3. Use of Personal Information

Your personal information is used to:

  • Provide and deliver our products and services

  • Process transactions and send confirmations

  • Respond to inquiries and provide customer support

  • Send newsletters and promotional materials (with your consent)

  • Improve our website, services, and customer experience

  • Comply with legal obligations​

4. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your information to:

  • Service providers who assist in our operations (e.g., payment processors, email marketing platforms)

  • Legal or regulatory authorities when required by law

  • Other parties with your consent or at your direction​

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

  • Using secure servers and encryption for data storage

  • Restricting access to personal information to authorized personnel only

  • Regularly reviewing our security practices​

Personal information is retained for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Access and Correction

You have the right to access the personal information we hold about you and request corrections if necessary. To do so, please contact us at lotus.soul.retrieval@gmail.com. We will respond to your request within a reasonable timeframe.​

7. Children’s Privacy

We do not knowingly collect personal information from individuals under 18 years of age without parental or guardian consent. If you believe we have collected such information without consent, please contact us to have it removed.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. Cookies are small data files stored on your device. You can set your browser to refuse cookies, but some features of our website may not function properly as a result.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date. We encourage you to review this policy periodically.

11. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact:

Carly McEneny
Email: lotus.soul.retrieval@gmail.com
Address: Golden Beach, QLD 4551